Overview
If you’re using your own Twilio account connected to FrequencyOS, any numbers you purchase directly in your Twilio console can automatically reflect in your FrequencyOS location.
This guide walks you through the step-by-step process to buy a phone number from your Twilio console while ensuring it becomes immediately available inside your FrequencyOS account.
How to buy a Twilio number for the FrequencyOS location inside Twilio console?
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How to buy a Twilio number for the FrequencyOS location inside Twilio console?
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5 min⚡️5 min 52 sec4 min 41 sec3 min 54 sec3 min 7 sec2 min 45 sec2 min 20 sec1 min 52 sec
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Steps to Purchase a Twilio Number and Reflect It in FrequencyOS
Step 1: Log in to Twilio
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Go to https://www.twilio.com/login and log in to your account.
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At the top of the dashboard, locate your Main Account, click it, and select the relevant Sub-account.
https://app.goFrequencyOS.com/settings/twilio
To do this:
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Go to FrequencyOS Agency View > Settings > Phone Integration > Sub-account Settings.
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Find and copy the Account SID for the specific location.
Step 2: Locate the Sub-account in Twilio
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Return to the Twilio dashboard.
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Use the Account SID copied from FrequencyOS to search for and switch into the correct Twilio sub-account.
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Paste the Account SID in Twilio’s account switcher and select it.
Step 3: Navigate to Purchase a Number
- In the left-hand sidebar of the Twilio console, go to:
Develop > Phone Numbers > Manage > Buy a Number.
Step 4: Choose the Country
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In the country dropdown menu (top-left corner), type and select your desired country (e.g., Australia).
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Twilio will now display a list of local phone numbers with voice capabilities only.
Step 5: Use Advanced Search to Find Mobile Numbers
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Click on Advanced Search.
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Uncheck the Local number option and search again.
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This will now display mobile phone numbers available for purchase with the selected capabilities (e.g., voice, SMS).
Step 6: Finalize and Verify in FrequencyOS
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After purchasing the desired number, return to your FrequencyOS location.
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Navigate to:SettingsPhone Numbers.
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You should now see the newly purchased Twilio number automatically reflected in the list.
Frequently asked question
Q1) Will the newly purchased Twilio number automatically appear in my FrequencyOS location?
A) Yes. As long as your Twilio sub-account is properly connected to the correct FrequencyOS location, the number will sync automatically and appear under Settings > Phone Numbers in the location.
Q2) How do I make sure I’m using the correct Twilio sub-account?
A) You can confirm the correct sub-account by:
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Going to your FrequencyOS Agency view > Settings > Phone Integration > Sub-account Settings
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Copying the Account SID linked to the location
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Using that SID to search and switch to the correct sub-account in Twilio
Q)Do I need to configure anything else after buying the number?
A) No additional configuration is required if your Twilio account is correctly integrated with FrequencyOS. The number should be fully functional for workflows, conversations, and calls.
Yes
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