FrequencyOS Reputation
More 5-star reviews, asked for and answered — automatically.
Your best patients would happily leave a review. They just never get asked at the right moment. FrequencyOS asks for you, routes the happy ones to Google, quietly catches the unhappy ones first, and drafts every reply — so your reputation grows while you work.
A day on your reputation
3:40 PM
REQUEST SENT
3:40 PM
Review ask sent to David
1 hour after his appointment wrapped
NEW REVIEW
5:12 PM
David left a 5-star Google review
AI reply drafted — approve in one tap
CAUGHT PRIVATELY
5:13 PM
1 patient flagged a concern
Routed to you before it went public
Why reviews decide who walks in
New patients read your reviews before they ever call.
Your rating, your review count, and how recently people left them are among the first things a prospective patient sees — and one of the strongest signals Google uses to decide who shows up first. The practices that win aren't lucky. They just ask, consistently, and respond every time. FrequencyOS makes both automatic.
What it does
The whole review engine, running for you.
Ask at the right moment, send the happy ones to Google, catch the unhappy ones privately, and reply to everything — without it ever becoming another job on your list.
Automated review requests
Appointment marked complete → a personalized SMS or email asks for a Google or Facebook review at the perfect moment. No more remembering to ask.
Smart review funnel
Happy patients are routed straight to Google. Anyone unhappy is caught privately first — so you fix the experience instead of fielding a public 1-star.
AI-drafted replies
Every new review gets an on-brand draft response ready to approve in one tap. Reply to all of them in minutes, not hours.
Google & Facebook in one place
Reviews from every platform land in a single inbox. See your rating, respond, and track sentiment without logging into five dashboards.
NPS & satisfaction pulses
Quiet, periodic check-ins surface how patients really feel — and turn your promoters into reviewers automatically.
Reputation that compounds
A steady stream of fresh 5-star reviews lifts your local ranking, so new patients find you before they find the practice down the road.
The funnel, in two paths
Happy patients go public. Concerns come to you first.
The same request, two outcomes — both better for your practice.
Promoters
The happy path
DELIGHTED
Patient taps 'great experience'
Sent straight to your Google profile
PUBLISHED
New 5-star review goes live
Reply drafted automatically
Concerns
The private path
FLAGGED
Patient taps 'something was off'
Routed privately — not to Google
RESOLVED
You reach out and make it right
Issue fixed before it goes public
See it in action
What it looks like inside.
The request composer, the review inbox, and the funnel — all in one calm workspace.
Review request composer
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Review inbox with AI replies
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Reputation funnel
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20 minutes · no pitch
See your review engine, mapped to your practice.
We'll look at where your reviews come from today and set up the request, funnel, and reply flow that fits how you actually work.
Questions
Reputation management, answered.
When an appointment is marked complete (or any trigger you choose), FrequencyOS sends a personalized SMS or email asking for a review, with a direct link to your Google or Facebook profile. You set the timing and the wording once; it runs for every patient after that.
Before a patient leaves a public review, the funnel quietly asks whether their experience was good. Promoters go straight to Google or Facebook. Anyone with a concern is routed to a private message to you first — so you get the chance to make it right instead of being surprised by a public 1-star. The result is more 5-star reviews and fewer public negatives.
No. Every incoming review gets an AI-drafted, on-brand reply you can approve, tweak, or send in one tap. Responding to reviews signals to both patients and Google that you're engaged — and now it takes minutes.
Google Business Profile and Facebook are the primary platforms, surfaced in one inbox alongside your overall rating and recent activity. Google reviews carry the most weight for local search, so that's where the funnel sends your happiest patients.
A consistent flow of recent, high-quality reviews is one of the strongest signals for local search ranking. By making requests automatic and replies effortless, you build that flywheel without it ever falling off your plate.
Your next patient is reading your reviews right now.
Make sure they find a steady stream of recent 5-star reviews — and a practice that replies to every one. FrequencyOS runs it for you.
Part of the FrequencyOS platform · See also Missed-Call Text-Back · Conversations Inbox · the full platform