FrequencyOS Conversations
Every patient message, in one inbox — not seven apps.
Texts on your phone. DMs on Instagram. Questions on Facebook. Emails in another tab. Each one is a patient waiting — and each one is easy to miss. FrequencyOS pulls every channel into a single conversation view, tied to the patient and ready for your whole team.
One inbox, every channel
10:22 AM
INSTAGRAM DM
10:22 AM
Priya: 'Do you take my insurance?'
AI reply drafted · contact matched
SMS
10:24 AM
Marcus: 'Running 10 min late'
Linked to his 10:30 appointment
ASSIGNED
10:26 AM
Front desk picked up 2 threads
Shared inbox — nothing missed
Seven inboxes → one
All the places patients message you, together at last.
Every channel below funnels into a single thread per patient — no more switching apps or wondering which window the last message was in.
What it does
Built so no message — and no patient — slips through.
One shared workspace with full context, AI assistance, and a direct line into the rest of your practice.
Every channel, one thread
SMS, email, Facebook, Instagram, WhatsApp, web chat, and Google messages all land in a single inbox — and stay attached to the patient they came from.
Full patient context
Each conversation shows who they are, their history, their tags, and their appointments — so you never reply blind or repeat yourself.
AI-assisted replies
Get an on-brand suggested response for any message, ready to send or tweak. Clear the inbox in a fraction of the time.
Team-ready, off your personal phone
Front desk and team members work the same inbox with assignment and history — so messaging never lives on someone's private cell.
Nothing slips through
Unread, assigned, and follow-up states mean a DM at 9pm or a text on a busy Monday still gets answered.
Conversations that trigger automations
A reply can tag a contact, start a sequence, or book a call — so messaging plugs straight into the rest of your practice.
From scattered to in-one-place
The same morning, with and without one inbox.
Scattered
The old way
EVERYWHERE
3 apps, 2 phones, 1 missed DM
No history, no context
DROPPED
Instagram question goes unanswered
Patient assumes you're closed
Unified
The new way
ONE THREAD
Every channel in a single inbox
Tied to the patient record
ANSWERED
Whole team replies with context
AI drafts speed it up
See it in action
What it looks like inside.
The unified thread, the patient context panel, and AI-assisted replies — all in one calm view.
Unified conversations inbox
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Conversation with patient context
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AI-suggested reply
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20 minutes · no pitch
See your channels come together.
We'll connect the channels you actually use and show you what one shared inbox feels like for you and your team.
Questions
The conversations inbox, answered.
SMS/text, email, Facebook Messenger, Instagram DMs, WhatsApp, your website's live chat widget, and Google Business Profile messages — all in one place. Instead of checking seven apps, you work one inbox where every conversation sits next to the patient's record.
Your phone scatters conversations across personal texts, an email app, and a handful of social apps — with no shared history and nothing tied to the patient. The unified inbox pulls them together, attaches each thread to the contact record, lets your team share the load, and keeps messaging off anyone's personal number.
Yes. The inbox is built for teams: conversations can be assigned, history is shared, and everyone sees the same context. When someone's out, nothing gets lost — the next person picks up right where the thread left off.
By default it drafts, you decide. For any message you get an on-brand suggested reply you can send, edit, or ignore. You stay in control of your voice while clearing the inbox much faster.
They do. A message can tag the contact, drop them into an automated sequence, or trigger a booking link — so the inbox isn't a silo, it's the front door to your CRM, automations, and follow-up.
Bring every patient conversation home.
One inbox, full context, your whole team — and never a message lost to the wrong app again.
Part of the FrequencyOS platform · See also Missed-Call Text-Back · Reputation Management · the full platform