How To Fix - Phone Call Redirect Loop

Evidence of a Phone Call (Redirect) Loop

Evidence that you have a phone call redirect loop:

• You hear the call repeat the same sounds over and over again.
• You see inbound calls stack up quickly (less than a minute).

Fix a Phone Call (Redirect) Loop

Phone Call Redirect Loop

Phone Call Redirect Loop

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Phone Call Redirect Loop

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Check User Phone Number

This would create a forwarding loop where the call calls itself. You might see an error like this:

Check Forwarding Number

Also check Subaccount > Settings > Phone Numbers > Forwarding Number. The forwarding number needs to be different from the phone number.

Check Business Profile Phone

Also check Subaccount > Settings > Business Profile > Business Phone. This is the fallback number to route the inbound call to. Check this but also call this number to see if it ends up routing to the FrequencyOS number anyway. It might look like a different number that is still setup to route to the FrequencyOS number, so test it manually.

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