Privacy Policy

1. Introduction

Resonance Agency LLC ("we," "us," or "our") operates FrequencyOS ("the Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Credit card details, billing address (processed securely by our payment providers)
• Business Information: Company name, industry, website URL

2.2 Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and features used
• Time spent on the platform
• Referral sources

2.3 SMS/Text Message Data

When you opt in to receive text messages, we collect your phone number and maintain records of:

• Consent timestamp and method
• Messages sent and received
• Opt-out requests

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and send related information
• Send marketing communications (with your consent)
• Send SMS/text messages (with your explicit opt-in consent)
• Respond to customer service requests
• Analyze usage patterns to improve user experience
• Comply with legal obligations
• Prevent fraud and abuse

4. SMS/Text Messaging Privacy

We take your privacy seriously regarding SMS communications:

• Consent Required: We only send SMS messages to users who have explicitly opted in
• No Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes
• Opt-Out Honored: All opt-out requests are processed immediately
• Record Keeping: We maintain records of consent for compliance purposes

5. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our platform (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@frequencymarketer.com.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at: