Key Benefits of Labs

These benefits focus on how Labs improves your day-to-day operations, speeding up your ability to adopt improvements while safeguarding production sub-accounts.

  • Early Access: Try upcoming features before general release to plan processes and training.

  • Targeted Rollout: Enable only for selected sub-accounts to run controlled pilots.

  • Faster Feedback Loops: Send direct feedback (with screenshots/video) to inform product improvements.

  • Change Readiness: Update SOPs and assets ahead of General Availability to minimize disruption.

  • Risk Reduction: Validate behavior, performance, and compatibility before enabling for all clients.

Agency Labs vs Sub-Account Labs

Agency Labs

  • Affects: Agency and sub-accounts (via assignment) or specific sub-accounts you choose.

  • Who can enable: Agency Owners/Admins.

  • Where: Agency view → Settings → Labs (Agency / Sub-account tabs).

  • How it rolls out: Toggle ON at Agency level → Manage → assign one or more sub-accounts.

  • Best for: Central governance, controlled pilots across multiple sub-accounts, global policies/tools.

Sub-Account Labs

  • Affects: Only the current sub-account; no impact on others.

  • Who can enable: Sub-account Admins (and Agency roles when acting inside the sub-account).

  • Where: Sub-account view → Settings → Labs.

  • How it rolls out: Toggle ON directly in that sub-account (no assignment needed unless required by the feature).

  • Best for: Quick, low-risk trials; team/client-specific validation.

How to Interpret Labs Features

Every Labs feature appears as a “card.” Knowing each element helps you enable features confidently and communicate timelines to stakeholders.

Each card commonly includes:

  1. Title: Feature name.

  2. Description: What changes or capabilities the feature provides.

  3. Live in X Days: Estimated days until general availability (subject to change).

  4. Toggle ON/OFF: Enable/disable the feature in the current context.

  5. Submit Feedback: Send comments, issues, or requests directly to the product team.

Agency Labs Exclusive

  • Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts.

How To Use Labs

Using Labs in the correct workspace is essential. Agency view exposes Agency-level features and tools for assigning sub-account features, while sub-account view shows features you can enable locally.

Enable an Agency‑only feature (Agency view)

  1. Login to your Agency account .

  2. Navigate to:
    Settings → Labs → Agency tab.

  3. Locate the feature card and review the Description and Release Timeline.

  4. Toggle ON.

Enable a Sub‑account feature via Agency assignment

Note
Note: Some sub-account features must be granted by the Agency before they can be used. The Manage control lets Agency Admins/Owners choose which sub-accounts get early access.

  1. Login to your Agency account.

  2. Go to Settings → Labs → Sub-account tab.

  3. Locate the feature card and review the Description and Release Timeline.

  4. Click Manage and select the sub-account(s) to give access.

  5. Click Save.

  6. Switch to the assigned sub-account(s) and refresh the relevant area to confirm the feature appears.

Enable a Sub‑account feature directly

Some sub-account features can be enabled directly within the sub-account without Agency assignment.

  1. In the target sub-account, open Settings → Labs.

  2. Find the feature card and toggle ON.

  3. Refresh or re-open the relevant module (builder, CRM, etc.) to see changes.

Submit Feedback

Feedback provided from Labs goes straight to the product team, helping prioritize fixes and improvements. High-quality feedback accelerates outcomes for everyone.

To submit feedback:

  1. Click on Settings(Agency or sub-account).

  2. Click on Labs.

  3. On the relevant feature card, click Submit Feedback.

  4. Add a Subject and a clear Message.

  5. Optionally upload screenshots or videos to illustrate your use case or issue.

  6. Click Submit.

Q: Who can access Labs? All Agency Admins and Sub-account Admins, plus any users who have the View & Manage Settings permission.

**Q: I don’t see Labs—what should I check?**Verify you’re in the correct context (Agency vs. sub-account) and that your role has permission to access Settings. If you still don’t see Labs, contact your account admin.

**Q: Can I disable a Labs feature later?**Yes, you can just toggle Off the feature from where it was enabled.

**Q: What does “Live in X days” actually mean?**It’s an estimated timeline to general availability and can change based on feedback and development.

**Q: Where should I report bugs vs. feature requests?**Use Submit Feedback on the card for product input and small issues. For urgent support needs that block your team, follow your standard support/ticket workflow.

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